[Close] 

Customer Experience Specialist, II

Responsibilities:

  • Ensures overall service and solution delivery to achieve quality customer outcomes
  • Manages the relationship with account and oversees customer satisfaction for assigned accounts
  • Acts as primary contact for the client and behaves professionally to support client retention / renewal
  • Participates in regular customer and partner meetings to review service plans and recommends improvement to services
  • Advises the client and introduces client to new offerings / upsells to assist client in solving business problems
  • Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
  • Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
  • Interprets data provided by the customer to help drive effective business decisions
  • Ensures customer SLA s / KPIs and quality standards are met
  • Ensures territory/vertical readiness for new product and offer launches
  • Delivers service reference customer case studies to distinguish company services and solutions from competitors

Qualifications

  • Bachelor's degree
  • Minimum of 2- 5 years of experience in an account management role
  • English fluency written and verbal. Local language requirement may also apply.
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Demonstrates an understanding of key financial factors
  • Full knowledge of job related knowledge and procedures
  • Ability to design and deliver reports for clients
ApplyApplyShareRefer a FriendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with your network
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 847. 793. 6772.
The EEO is the Law poster is available here. The EEO is the Law poster supplement is available here.
(function(d, s, id)
var js;
if (d. getElementById(id) typeof(icimsAsyncLoadScript) === 'undefined') return;
var jobtargetJssdkParams = new Array();
jobtargetJssdkParams 'id' = id;
jobtargetJssdkParams 'data-applicant-info' = 'false';
icimsAsyncLoadScript('https://analytics. click2apply. net/ats/icims/v1. 0. js', jobtargetJssdkParams);
(document, 'script', 'jobtarget-jssdk'));
Application FAQs

Software Powered by iCIMSwww. icims. com



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.