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Site Coordinator Assistant

Cisive is seeking a motivated individual to join our Insurance Risk Management division within our corporate headquarters located in Holtsville, NY.


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The site coordinator Assistant will support the Site Coordinators with the day to day?operations through the following activities:?


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  • Partner with and provide on-going support to the Site Coordinator team, with duties including but not limited to: maintaining site network, managing site calls and requests, assessing escalation of complaints or site issues, and addressing identified inspection quality (quality control (QC) percentage) areas for improvement and time service



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  • Conduct daily site interactions to address time-sensitive maintenance of inspection quality (QC) reports through monitoring of Site Coordinator and Bad Scan queues, inbound fax and email queues, quality control requests from Operations team, as well as customer service requests submitted via the Salesforce program



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  • Generate weekly and monthly reports of site?s Quality Control (QC) percentages, general QC review, and Missing Gap reports. Assist in compiling site visit data for field reps



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  • Assist with the on-boarding and training of sites (I&R-Sites, E-Sites, W-Sites, Fax Sites) using electronic submission of inspection reports



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  • Assist with UAT testing for the launch of updated and/or new mobile inspection applications and/or new site technology



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  • Assist in the weekly coverage of the company Switchboard, with duties included but not limited to: monitoring of access entryways and assignment of badges; monitoring of on-site visitors; managing and distribution of incoming calls from main Company line to corresponding departments



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  • Other duties as assigned





  • High School Diploma / GED with preference for Associates Degree






  • Prior customer service experience required



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  • Intermediate computer/keyboarding skills, Microsoft Word and Excel



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  • Excellent communication skills



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  • Strong customer relations skills



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  • Previous A/S 400 and/or salesfore.com experience a plus





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