Project Support, Senior

Senior Project support specialist,operating on the Service Escalation Team, ensures all escalations and complaints are managed to excellent professional standards and aligned with Zebra?s core values. Demonstrate ownership of escalations and work proactively with stakeholders, management and internal teams, to resolve issues in a timely manner across regions. Develop and deliver customer specific recovery plans. The ability to resolve moderately complex customer inquiries and management escalated issues. The position operates as a Trusted Advisor and support to Zebra?s key customers. Identifies and documents customer issues.
+ Assists Project Managers and internal teams with projects.
+ May create project documentation from scratch with oversight of PM or subject matter expert.
+ Distribute project plan updates personally to the project team/stakeholders.
+ Schedule / coordinate meeting and be responsible for capturing meeting notes / action items.
+ Proactively manages stakeholder follow up based on timelines and parameters established with the project manager/stakeholders.
+ Applies fundamental knowledge of project management discipline, tools and methodologies to support execution against the project plan.
+ Communicate solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses dissatisfied customers.
+ Manage and drive escalations to resolution in a timely manner.
+ Establish correct expectations, enforce relief and resolve through effective communication.
+ Preferred Education:
+ Associates degree preferred
+ Preferred Work Experience (years):
+ 2+ years equivalent combination of education and experience
+ Key Skills and Competencies:
+ Strong attention to detail.
+ Solid time management and organizational skills.
+ Desire to learn and apply project management disciplines.
+ Demonstrated ability to successfully navigate change, adopt and apply new skills.
+ Beginner to intermediate skills in PC based documentation tools including MS Office and MS Project.
+ Beginner to intermediate skills in delegation and follow up. - solid professional work behaviors (attendance, teamwork, time management).
+ Solid verbal and written communication skills.
+ Able to articulate own thoughts concisely to both management and customers. Able to listen well and capture team?s ideas.
+ A proven ability to lead complex projects in a high-pressure environment while maintaining a professional composure
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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 847.793.6772.
The EEO is the Law poster is available. The EEO is the Law poster supplement is available.
Job ID _53200_
Function _Operations_

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