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Customer Care Representative

This is?Rohit?from?HireGenics. What we are (HireGenics ? An ACS Group Company): ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. ACS Group conducts business through four operating brands ? AIC, Analysts, ComforceHealth, and HireGenics ? each with a specialized business focus. ?


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I came across your profile on one of the Job portals and would like to Check with you in reference to the below Direct Client Opportunity. Check below the details and let me know if you would be interested in applying your Candidature for the same.


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Customer Care Representative


Location: Holtsville, NY 11742


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Shift Timing:


(3pm - 11pm/ 11pm - 7am)


????????? 1st shift: 7:00am - 3:00pm


????????? 2nd Shift: 3pm ? 11pm


????????? 3rd shift: 11pm - 7am


??????? ??Split Shift: varies


20-25 hours for training. Training is paid.


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Position Description:


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  • Provides front-line customer service support via phone to all Zebra?s internal and external customers.?

  • Responsibilities

  • Provides assistance to customers during all phases of the inventory process.

  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.

  • Maintains appropriate response times and abandon rates as defined in the department?s goals.

  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

  • Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.

  • Prepares and enters required client information/requests into department?s database to document customer interaction and resolution.

  • Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.



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