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Customer Care Representative


Note:



????????? Provides front-line customer service support via phone to all CLIENT?s internal and external customers.





Responsibilities:



????????? 2Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.?



????????? Prepares and enters required client information/requests into department?s database to document customer interaction and resolution.?



????????? Aids customers during all phases of the inventory process.?



????????? Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.



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Qualifications



??????????Some prior customer service experiences a must.?



??????????Excellent communications skills.?



??????????Computer literate; exposure to Windows environment.?



??????????IT background - Access Point, IP Address, and basic IT experience will be key in their success?



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