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Customer Care Representative

Customer Care Representative


Location: Holtsville, NY 11742



Shift Timing:
????


1st shift: 7:00am - 3:00pm



Split Shift/Part Time



Training hours : ??Day training? 11:30 am 4:30pm ? (Mon through Fri)


Eve training ?: 6 pm - 11 pm ? (Tue through Sat)



20-25 hours for training. Training is paid.




  • Provides front-line customer service support via phone to all internal and external customers.?

  • Responsibilities

  • Provides assistance to customers during all phases of the inventory process.

  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.

  • Maintains appropriate response times and abandon rates as defined in the department?s goals.

  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

  • Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.

  • Prepares and enters required client information/requests into department?s database to document customer interaction and resolution.

  • Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.




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